Sounds like you need to talk with the Servicing Director. If the SVP of Servicing won’t talk to the customer tell the customer to talk with the Manager of Payment Applications. Go straight to the top. If they won’t respond then have the customer contact the local Banking and Finance Div of the State the loan is being serviced in. Not the state the property is in. This will delay the process of this loan but as an underwriter if the discrepancy is that large I would not take the canceled check either. I am sure that this is not your client but there are lot of them out there commiting fraud and that is why the discrepancy would be questioned. Good Luck. By the way, getting the name of the Servicing Director is easy by contacting the National Mortgage Bankers Assoc.
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I suggest the guy get an attorney. If you can document the situation with cancelled checks and copies of certified letters regarding the situation, you should be able to get a b/c lender to do the deal (most likely around 70% D paper pricing). The main issue is this – can you get a payoff letter, and will it show the loan is in foreclosure/legal action.